A recent topic regarding unusual low range, unauthorized charges on a number of online casino players’ credit cards, just a few days after depositing at online casinos in the Club World Casino group appeared on player forums this week.
After realising that this seems to be an emerging trend with more and more players coming forward with similar reports, we decided to write this article and issue a warning about this and remind you just how important it is to keep an eye on your bank statements on an on-going basis.
To summarise the discussion, players have received unauthorized, small increment charges of between $3.78 and $4.00 a few days after depositing at RTG powered casinos in the Club World Casino group (these include Club World Casino, Lucky Red, Aladdin’s Gold, All Star Slots, Manhattan Slots and High Noon Casino). The reference code listed alongside these charges includes “BEIJIN” or some variation thereof in the descriptor.
Usually a payment processor will deduct an added 3% off of any amounts charged to a card, as will the depositors bank, but in this case both the usual charge and the additional unauthorized charges were deducted. Some players even had multiple charges being taken off 2 different cards…a very worrying issue for all concerned!
Upon contacting the CWC Group support team, players were informed that the casinos knew nothing of the additional charges and that the issue would be taken up with the processor in question. In an act of good faith, the casinos concerned also credited the charged amounts back to the players online casino accounts which was a very nice gesture, although not very helpful seen as though the processor had debited the charges directly from their banking accounts.
This has obviously caused some serious trust issues amongst players concerned and the casinos in this group and questions arise as to whether or not they have been privy to the unauthorized deposits all along. Their actions of refunding the amounts to player casino accounts may indicate that they have not been, but still suspicions remain. An even more pressing concern however is the integrity of the payment processor they are using and how they could have handed over confidential player credit card details to a processor that is obviously less then trustworthy.
While the CWC Group remains an accredited casino group and has not been rogued or blacklisted by online casino watchdogs and forums as the issue is still pending resolution, this really serves as a wake-up call to all players to continually monitor their bank accounts as these types of incremental charges could quickly add up or be used by underhanded parties to check whether or not charges will be disputed before attempting to charge even larger amounts.